Good morning to everyone,
I have the first new ground in some time, for a Response group issue, I found in 2015, documented in 2016 and finally found it had been committed to KB4015898
Or Just SFB CU5!
I wrote this Piece on Response groups not ringing available agents, when the group members were in modes like longest Idle.
I said the only remedy available was to rebuild the response group and you may (or not) get a different result. Another viable step is
to “Use Attendant Mode.” This was my shtick in 2016.
So it turns out there had been an issue dating back 2015. I had personally run into this issue several times. It turns out somthing
you may do every day, turns out to be a “No No”. So if you have a need for “Re-Publishing” the topology Frequently, and you
have response groups, that may no longer be a good Idea, Even if there is a patch in place.
Just be aware, and make sure you update to CU5 or higher.
This needs to be installed on any server where you have installed the Skype for business. Back up your
Response groups for CU5.