I wanted to take a few minutes to just document a simple thing. Well the scope of the subject can become complex quickly. But this is not that. This is just a quick review of how to get the basic log output so you can troubleshoot a Skype issue.
I have a Video for this topic on Youtube.
So now matter how you approach logging, you will end up needing the Skype Debugging Tools.
The Debugging tool contains the Snooper log tool you will use to analyze the log. But It also contains the Skype GUI for also collecting the logs. So let me say your best method to collecting the Skype logs is to use the Gui in the Debugging tool kit. Here is a link for covering that topic: here
If the debugging tool kit is not working, you have another choice here that will act as a GUI for Log collection and analysis. Why not have a back up.
Command Line Logging
We are not going deep into Command line. If you want that please look here.
This is the emergency list of command if you just need to get logs now. below are the basic commands in order.
- Show-CsClsLogging -Pools “pool.domain.com”
- Start-CsClslogging -scenario alwayson
- Stop-Csclslogging -scenario “AlwaysOn”
- Search-CsClsLogging -OutputFilePath “C:\Users\admin\mylogs\ouput.txt
This is the bare bones commands you can use in a pinch to get your basic logs.
Scenarios there are many you can run
So the one item missing from the commands above is a way to get the different scenarios you can choose. In order to get this information, just run the following:
- Get-CsClsScenario | fT name
This command is important as you can target what your looking for more clearly by using the right scenario to log:
So one thing to note is that the always on log will collect the sip stack trace, which is used in the lion share of Skype troubleshooting.
So now below I will include some examples of command you may find useful. this is not exhaustive, but this is the main things you may need for an average log collection
- Is logging running – Show-CsClsLogging -Pools “skypepool.domain.com
- Run Edge Log- Start-CsClsLogging -Pools pool.domain.com -Computers edge.domain.com -Scenario alwayson
- Complex search by time- Search-CsClsLogging -pools “pool01.contoso.net” -StartTime “11/20/2012 08:00:00 AM” -EndTime “11/20/2012 09:00:00 AM” -OutputFilePath “C:\Logfiles\logfile.txt”
To conclude, this is the crude basics you need to get those logs. if you want additonal information on hoe to make your own scenarios, that is very doable. see here for additional information if you are interested.
Thank you and happy logging.