A Solution for Skype for Business 2015 “Response groups may stop receiving calls after you run the Enable-CsTopology command”

Response group may stop receiving calls after you run the enable-CsTopology command

 

Good morning to everyone,

I have the first new ground in some time, for a Response group issue, I found in 2015, documented in 2016 and finally found it had been committed to KB4015898

Or Just SFB CU5!

 

I wrote this Piece on Response groups not ringing available agents, when the group members were in modes like longest Idle.

I said the only remedy available was to rebuild the response group and you may (or not) get a different result. Another viable step is

to “Use Attendant Mode.” This was my shtick in 2016.

 

So it turns out there had been an issue dating back 2015. I had personally run into this issue several times. It turns out somthing

you may do every day, turns out to be a “No No”. So if you have a need for “Re-Publishing” the topology Frequently, and you

have response groups, that may no longer be a good Idea, Even if there is a patch in place.

 

Just be aware, and make sure you update to CU5 or higher.

 

 

“Response group may stop receiving calls after you run the enable-CsTopology command

 

This needs to be installed on any server where you have installed the Skype for business. Back up your

Response groups for CU5.

Louis

 

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