Good Day all. I found a situation today, which may be of concern to the Unified Communication crowd. I had a customer apply some of his experience with Audiocodes Devices, to find a problem which may be a function of the AudioCodes devices, or the update process, or both.
When applying the update to both the 1000 and 4000 machines there was an error which showed the gateway as not being able to communicate. In effect, the error showed on the 1000, but was clearable. The update to the 4000 took the voice network, for Lync and a third party, integrated voice company, down completely.
The only way to restore voice communication was to Recreate the Proxy set table for the various gateways they had in place.
This was not difficult to do, but how would you know? It was by my customers keen sense and experience that let him to the proxy set table. Instead of saying “OK”, it had a straight line. As in the figure above; you simply need to screen shot your settings, and delete and recreate the proxy set for that device.
what looks like is happening is the update is not applying the settings or configuration back to the device, after the update. There could be more issues, over this update. Be aware of this.
To conclude, this is not an official known issue. it is just an observation we saw today. It may be something you may be interested in if your upgrading your AudioCodes to version 7.0
I hope this is helpful to someone.